Customer Service & Operations

We are looking for a self-driven and experienced Head of Customer Service for one of our shipping clients. This incumbent will be responsible for driving operational excellence, enhancing customer satisfaction, lead and manage the Customer Service team in delivering an exceptional customer experience aligned with the company’s strategic objectives. The Head of Customer Service will work closely with internal and external stakeholders to ensure the seamless delivery of customer-centric solutions while fostering a high-performing and engaged team.

We are looking for an experienced Global Customer Success, Senior Manager for one of our leading ship owner clients. Reporting to the Chief Commercial Officer directly, he/she will be responsible for management of customers’ business requirements to strengthen partnerships and grow business opportunities. The ideal candidate should possess a minimum of 8 years' experience in the containerized shipping industry with good people management skills, along with excellent persuasion and negotiation skills.

We are looking for an experienced & proactive Global Customer Success, Senior Manager for one of our leading ship owner clients. Reporting to the Chief Commercial Officer directly, he/she will be responsible for management of customers’ business requirements to strengthen partnerships and grow business opportunities. The ideal candidate should possess a minimum of 8 years' experience in the containerized shipping industry with good people management skills, along with excellent persuasion and negotiation skills.

We are looking for a CRM administrator/manager for one of our global shipping clients. The candidate will be responsible for providing support for the company’s sales practices on Hubspot. This is a growth role, providing the opportunity for a relationship driven individual with strong administrative capability to manage the CRM System. The ideal candidate would have 1-2 years’ experience in CRM system, takes initiative, challenge existing ideas and has strong analytical and problem-solving skills. The candidate must be able to work well independently as well as in a highly collaborative team environment.

We are looking for a CRM administrator/manager for one of our global shipping clients. The candidate will be responsible for providing support for the company’s sales practices on Hubspot. The ideal candidate would have 1-2 years’ experience in CRM system, takes initiative, challenge existing ideas and has strong analytical and problem-solving skills.

We are now looking for an experienced GCE executive for one of our global shipping clients. He/She will provide back-office support to the GCE team by coordinating tariff registration, contract management and data analysis. In addition, he/she will take on an administrator role for CRM, Salesforce driving adoption and ensuring that best practices and efficient procedures are implemented and followed consistently.

We are looking for an experienced Cloud Security Specialist for one of our global shipping clients. ...

We are looking for an experienced and result oriented Head of Customer Service (APAC Region) for one of our global clients. ...