Global Customer Success, Senior Manager

January, 2024

We are looking for an experienced Global Customer Success, Senior Manager for one of our leading ship owner clients. Reporting to the Chief Commercial Officer directly, he/she will be responsible for management of customers’ business requirements to strengthen partnerships and grow business opportunities. The ideal candidate should possess a minimum of 8 years’ experience in the containerized shipping industry with good people management skills, along with excellent persuasion and negotiation skills.



  • Oversee a portfolio of 2-3 corporate customers on a global scale.
  • Lead a team of 2-3 individuals, potentially comprising fellow account managers and assistant account managers.
  • Develop and execute strategies to drive volume and revenue growth for the accounts under your purview.
  • Cultivate strong, multi-level relationships and rapport with key customers worldwide, with a focus on deepening, expanding, and elevating our engagement within their organizations to gain a competitive edge.
  • Stay informed about your customers’ strategies and create plans and deals that align with their specific needs.
  • Monitor, assess, and analyze key account metrics.
  • Collaborate with regional marketing teams and business units to ensure the effective management and implementation of strategies for your assigned customers.
  • Maintain a comprehensive understanding of the market, the global products offered by the customer, and the competitive landscape.
  • Work closely with other Global Account Managers, Business Unit Directors, Trade Departments, and Senior Management to achieve shared objectives.

Processes & System

  • Ensuring that commercial processes are reviewed regularly and updated.
  • Best practices of contract administration are shared amongst regional hubs.


  • Bachelor’s degree in any field.
  • Minimum 8 years’ experience in containerized shipping industry.
  • Experience in key account management and building relationships with MNCs with global footprint
  • Skilled in persuasion, negotiation, and the ability to manage and develop relationships independently.
  • Able to multitask, prioritize and manage time efficiently.
  • Able to travel overseas as part of business requirements

We regret that only shortlisted candidates will be notified. Thank you for your understanding.

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