Executive, Global Customer Engagement (GCE)

February, 2023

We are now looking for an experienced GCE executive for one of our global shipping clients. He/She will provide back-office support to the GCE team by coordinating tariff registration, contract management and data analysis. In addition, he/she will take on an administrator role for CRM, Salesforce driving adoption and ensuring that best practices and efficient procedures are implemented and followed consistently.


GCE Support

  • Data analysis for market intel and customer performance.
  • Assist to follow through on leads with port of loading offices once rate negotiation has concluded.
  • Assist to resolve and minimize the rate disputes and coordinate with the tariff team enquiries.
  • Assist with tender coordination and analysis.
  • Assist in registering 3 party buying and selling rates to facilitate invoicing and reconciliation.
  • Assist on Tariff maintenance monthly/quarterly review; Baf updates and maintenance.

CRM Administrator

  • Manage change requests and error resolution with internal stakeholders, and salesforce developers.
  • Manage user access and new account creation.
  • Assist in contract renewal with Salesforce and developers when required.
  • Spearhead user adoption drives and prepare periodic reports for management on adoption metrics.
  • Maintain/update training material for users.


  • University degree (from Maritime studies will be an added advantage).
  • Minimum 2 years proven hands-on experience in relevant scope of work in the maritime industry.
  • Strong written and spoken command of English.
  • Computer literary particularly MS office suites (Word, PowerPoint, BI and Excel).
  • Resourceful, innovative, and independent.
  • Detailed oriented, meticulous and strong analytical and problem solving skills.

We regret that only shortlisted candidates will be notified. Thank you for your understanding.

Upload Your CV

Please upload only Word documents or PDFs. Maximum file size 500 KB

Upload Your CV

Our CV upload form is currently under maintenance. Please email us at:

We apologize for any inconvenience.