We are looking for an experienced and proactive Global Customer Engagement Manager for one of our global shipping clients. Reporting to the Head of Global Customer Engagement, he/she will be responsible for management of customers’ business requirements to strengthen partnerships and grow business opportunities. The ideal candidate should possess a minimum of 2 years’ experience in the containerized shipping industry, along with excellent persuasion and negotiation skills.
Responsibilities:
Customer
- Global Account Manager for 2-3 corporate customers.
- Develop and maintain strategic long-term trusting relationships with key global customers to accomplish growth by providing sustainable solutions.
- Focused on sourcing opportunities and drive development plans converting leads into sales.
- Serve as contact point for key customers and internal teams.
- Be the first to know about customers’ strategies and development plans so that we can align ourselves to their needs.
- Respectfully respond to customer enquiries and resolve complaints in an efficient/effective manner.
- Measures, tracks, and analyzes key account metrics.
- All round understanding of the market, the global products offer by customer and competitor; And devise a marketing strategy to better position our product offering to the customers.
- Ownership of revenue and contract management tender negotiations.
Processes & System
- Ensuring that commercial processes are reviewed regularly and updated.
- Best practices of contract administration are shared amongst regional hubs.
- Cross hubs management of structured deals and tender negotiations.
- Proficient in all Microsoft Office applications.
Requirements:
- Bachelor’s degree in any field.
- Minimum 2 years’ experience in containerized shipping industry.
- Experience in key account management.
- Skilled in persuasion, negotiation, and the ability to manage and develop relationships independently.
- Able to multitask, prioritize and manage time efficiently.
- A team player, strategic thinker and have an inquisitive mindset.
- Self-motivated and self-directed.
We regret that only shortlisted candidates will be notified. Thank you for your understanding.
