Application Support Engineer

July, 2024

We are looking for a reliable and proactive Application Support Engineer for one of our established clients. Reporting to the Senior Manager (PMO), he/she will be responsible for supporting, troubleshooting, and fixing application errors that arise across the business. The ideal candidate should possess a minimum of 3 years’ relevant experience in system support, problem-solving, troubleshooting, and application development, along with excellent communication skills.


  • Provide all levels of application support, handling change requests and project coordination.
  • Analyze and troubleshoot application errors raised by business users.
  • Establish the root causes of application errors and propose solution to Support Lead.
  • Perform system bug fixing and testing under the supervision of System Analyst.
  • Follow up on unresolved cases with end users/next level and ensure timely resolution.
  • Report significant and recurring issues to support lead for future solution.
  • Collect feedback to determine patterns and issues that can be resolved by building a knowledgebase.
  • Provide FAQs to end user to ease in troubleshooting.
  • Able to stay back for critical issue support and during project implementation.
  • Reports and documentation.
  • Complete all other application support related duties as assigned.

Key performance Indicators:

  • Customer satisfaction.
  • Good internal working relationships.
  • Timely response and Resolution.


  • Diploma or higher in Information Management / Technology.
  • Minimum 3 years’ relevant experience in application system support, problem solving, troubleshooting and application development.
  • Exceptional ability to identify application errors and root cause.
  • Ability to develop and fix bugs in .Net, C#, Vue.js programming language.
  • Possesses strong communication skills in both verbal and written forms, a positive working attitude, and is a fast learner.

To apply, please send your CV to

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